Administrative & Marketing Assistant

In by Marianna Kisandraki

Job Description

Portobello Business Centre     

Position: Administrative & Marketing Assistant, Full Time

Location: Morley College North Kensington Centre for Skills, London W10 5QQ

Reports to: Executive Chair

Remuneration: £26,000-£30,000 (dependent on experience)

Applications deadline: 15th March 2024

About Us

A Leader in Business Support 
At PBC, we stand as a dynamic social enterprise, nationally acclaimed for helping individuals start, grow and expand their business ventures. Our mission is clear: to provide aspiring and existing business owners with state-of-the-art tools, unmatched resources and steadfast support essential for navigating today’s business environment. Our offerings include an array of webinars, comprehensive training programs, interactive workshops and networking events, complemented by personalised one-to-one business advice. Since our establishment in the vibrant 1990s, we have been a cornerstone for over 15,000 clients in a multitude of sectors. In fact, our early support has been crucial for household names like Innocent Drinks, Charlie Bigham’s and Karen Millen. 

Vibrant Headquarters 
Located in the newly renovated Morley College North Kensington Centre for Skills, our headquarters are more than just an office. They’re a bustling hub nestled near the lively Portobello and Golborne Roads in London, brimming with creative and business energy. This unique setting provides an ideal mix of educational resources and a business-oriented atmosphere, ensuring each day is filled with new and exciting challenges. 

Seeking a Committed Team Member 
We’re excited to announce an opportunity for a passionate and motivated Administrative & Marketing Assistant to join our team at an exciting time in the growth of our business.

Role Summary
As the Administrative & Marketing Assistant at PBC, you will play a crucial dual role in supporting our clients as they travel through their business development journey. You will ensure that our clients receive outstanding general administration support and service, while also assisting with marketing administration tasks.


Client Support & Administration

  • Provide top-notch administrative support to our clients both in-person and over the phone, ensuring their inquiries and needs are addressed promptly and efficiently.
  • Manage client bookings and appointments, correspondence and document handling for our business advisors to facilitate seamless operations.
  • Maintain internal documents such as the staff handbook, keeping SharePoint organised, managing and renewing supplies and supplier contracts and policies.
  • Support the finance team in the management and processing of everyday financial queries and invoice processing.
  • Assist in the preparation and distribution of materials for workshops, webinars, and training sessions.
  • Perform other administrative tasks as deemed necessary by the Executive Chair.

    Marketing & Events Support
  • Support the Head of Marketing & Events by assisting in the compilation and distribution of marketing materials, including digital content, newsletters and brochures.
  • Help organise and coordinate events, including logistics, registrations and on-site arrangements.

    Data Management & Reporting
  • Maintain accurate records and databases, ensuring client information and marketing data are up to date.
  • Compile and prepare reports on client engagement, marketing effectiveness and event outcomes with the support of the Head of Marketing & Events.

    Collaboration & Communication
  • Work closely with the entire team to ensure a cohesive approach to client service and marketing initiatives.
  • Act as a liaison between clients, the business and external partners to ensure clear and effective communication.


The following are essential requirements for this role:

  • Attention to detail is a must.
  • Proven experience in administration, with a strong focus on client support and service excellence.
  • Experience in marketing, with an understanding of basic marketing principles and digital marketing tools.
  • Excellent organisational skills, with the ability to manage multiple tasks and projects simultaneously.
  • Strong communication skills, both written and verbal, with the ability to engage effectively with a diverse range of stakeholders.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and digital productivity tools such and CharlieHR, as well as familiarity with CRM systems.
  • A proactive, problem-solving attitude, with the ability to work independently and as part of a team.
  • A commitment to continuous learning and development in both administrative and marketing domains.
  • The individual must be trustworthy and able to maintain confidentiality, given the sensitive nature of handling client information.

The following are desirable for this role but not essential:

  • Experience in event planning and management.
  • Familiarity with graphic design tools (e.g., Adobe Creative Suite) and content management systems.

Join us in making a meaningful difference to the businesses we serve.

To apply, please submit no more than a two-page CV and a one-page cover letter detailing your skills and suitability to the role to
Any applications without a covering letter or a CV longer than two pages will not be considered.

Application Deadline: 27th February 2024 

Applicants must have the right to work in the UK indefinitely.